Frequently Asked Questions
Commences at 12.01am AEDT on 01/04/2025 and ends at 11:59 PM AEST on 31/07/2025.
Yes, you need to be an Australian resident to enter this promotion.
Aged 18 or above.
Only one claim per household and per transaction is permitted in this promotion.
You can find the full Terms and Conditions here.
You will be sent an email to confirm your details and select how you would like to use the card (either in-store OR online). Depending on your choice, you will either be issued with an SMS to download the KIDS Digital Gift Card to your mobile wallet to tap & pay with Apple Pay and Android Pay at a participating KIDS Gift Card retailer OR receive an email with instructions on how to use the card online.
You will receive an email confirming your claim has been received.
Claims need to be submitted by 07/08/2025.
It will take 5 business days from validation to receive your gift card.
You will receive an email notifying you if your claim is not valid.
If you have any questions you can call the Haleon Customer Service team on 1800 028 533 or email at mystory.au@haleon.com
Yes, you must retain your promotional product receipt/s for all claims as proof of purchase.
Please refer to our privacy page here.
Please ensure you are claiming by 07/08/2025.
If you have any questions you can call the Haleon Customer Service team on 1800 028 533 or email at mystory.au@haleon.com
Please visit card.gift/kids for information on how to use the KIDS Digital Gift Card, check expiry, card balance and see a full list of participating retailers.
